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Solution for Identifier Already in Use by Another Account

If you receive a message indicating that the identifier or serial number is already in use by another account when trying to add your device to your account, you can follow these steps to resolve the issue.

Reconfiguring the Tracker​

To reconfigure your tracker to connect directly to the server, use the following configuration information:

  • Server: 54.85.159.138
  • Port: 9000 (Note: the standard port is 8888, but you must use 9000 in your case)

Step-by-Step Instructions to Reconfigure and Add the Device​

  1. Configure the Tracker:
    • Access your tracker’s configuration settings. This may require using SMS commands or the manufacturer’s software, depending on your device model.
    • Enter the provided server and port details:
    • Server: 54.85.159.138
    • Port: 9000
  2. **Add Device **:
    • Log into your account.
    • Go to the Devices section.
    • Add your device using the identifier followed by :0. For example, if your device’s identifier is 1234567890, you should enter it as 1234567890:0.
  3. Verify Operation:
    • Ensure the device is sending data correctly and appears on the map.

Configuration Example​

If your device has the identifier 1234567890:

  • Original Identifier: 1234567890
  • **Identifier **: 1234567890:0

When adding the device, use 1234567890:0 to ensure it is correctly associated with your account.

Additional Assistance​

If you encounter any problems during the reconfiguration process or when adding the device to your account, do not hesitate to contact technical support. We are here to help you regain control of your devices and resolve any issues.

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